Privacy Policy

This Privacy Policy describes how forever-tuning.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." Please see the list below for more information on what Personal Data we collect and why.


About your device

When you visit our site, we automatically collect certain technical information such as your IP address, browser type, device used, pages viewed, and interactions with the site.

This information is collected through cookies and similar technologies to:

 

  • ensure the correct functioning of the site

  • improve user experience

  • prevent fraudulent activity

  • analyze traffic

 

For more details on the cookies used, see the Cookie Policy section.

 

Order Information

Personal data collected

We collect the following information when you place an order on our site:

 

  • Name and surname

  • Billing address

  • Email address

  • Telephone number

  • Data relating to the purchased order

  • Payment information (credit card details are NOT stored on our site but are managed directly by the secure payment gateway)

 

 

Purpose of the processing

We use this data to:

 

  • Process and complete the order

  • Provide digital files (ECU remap files) or purchased tools

  • Send order confirmations and service-related communications

  • Issue tax documentation where required

  • Prevent fraud or misuse of services

  • Provide after-sales technical support

 

 

Payment Methods

Payments are processed via:

  • Stripe (Stripe Payments Europe Ltd.)

We do not have access to or store your full credit card or other payment information.

 

 

Data sharing

Data may be shared exclusively with:

 

  • Stripe (for payment processing)

  • The website hosting provider

  • Technical services strictly necessary for the operation of the site and the delivery of digital products

 

The data is not sold to third parties.

 

 

Digital products

In the case of purchasing digital files (e.g. ECU files), delivery takes place via electronic transmission.

Order data may be retained for accounting, tax and legal protection reasons.

 

Minors

The Site is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use WordPress to power our online store. 
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Payments

We use Stripe Payments Europe Ltd., a payment service provider, to process payments. When you make a purchase on our site, some personal data (such as your name, email address, billing address, transaction amount, and payment information) is shared with Stripe solely for the purpose of processing the transaction and preventing fraud.

Stripe processes data as a data processor pursuant to Art. 28 of the GDPR.

For more information, you can consult Stripe's privacy policy: https://stripe.com/privacy

 

Behavioral advertising

We use third-party tools to analyze site traffic and, where applicable, for remarketing and targeted advertising.

Google

 

We use Google Analytics to analyze site usage and improve our services.

Google may collect information through cookies and similar technologies, including IP addresses, browsing data, and interactions with the site.

For more information:

https://policies.google.com/privacy

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

If we use Google Ads advertising campaigns, Google may use cookies to show personalized ads.

Google Ads Preferences Manager:

https://adssettings.google.com/

 

 

Meta (Facebook e Instagram)

 

We use the Meta Pixel to track conversions, improve advertising campaigns, and deliver personalized ads on Facebook and Instagram.

Meta may collect information through cookies and similar technologies relating to your interaction with the site.

For more information:

https://www.facebook.com/privacy/policy/

Manage Facebook Ad Preferences:

https://www.facebook.com/adpreferences/ad_settings

 

 

Data is processed in compliance with the GDPR and only with prior consent via the cookie banner, where required.

 

Use of personal information

We use your personal information to:

 

  • manage and complete your orders (including providing ECU remapping files and programming tools);

  • process payments via the payment gateways used (e.g. Stripe);

  • send order confirmations, invoices and communications relating to purchased services;

  • provide technical assistance and after-sales support;

  • prevent fraud, abuse, unauthorized use of services or payment disputes;

  • improve the functioning of the site and the user experience;

  • send you commercial and promotional communications, only with your prior consent where required by applicable law.

 

Legal basis

Pursuant to Regulation (EU) 2016/679 (“GDPR”), we process personal data based on the following conditions:

 

  • The execution of a contract or pre-contractual measures (order management, payment processing, provision of files and tuning services, customer support);

  • Fulfillment of legal obligations (tax, accounting and regulatory obligations);

  • The legitimate interest of the Data Controller (fraud prevention, payment dispute management, site security, protection of the data controller's rights);

  • User consent, where required (e.g. marketing communications or newsletters).

 

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the "Your Rights" section below.

Automated decision making

If you reside in the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where such decision-making produces legal effects concerning you or otherwise significantly affects you.

We do not adopt fully automated decision-making processes that produce legal effects or significantly affect the data subject.

However, we use automated fraud prevention systems provided by our payment partners (e.g., Stripe) and the WooCommerce platform to identify suspicious or potentially fraudulent transactions.

These checks are for security and fraud prevention purposes only and do not result in final decisions without possible human verification.

 

Sale of personal information

Our site does not sell or rent to third parties your personal information, as defined by the California Consumer Privacy Act (CCPA) or other data protection laws.

We do not process or transfer personal data to third parties for commercial sales purposes.

Any data sharing occurs exclusively for technical and operational purposes, such as payment processing (e.g., Stripe), management of the e-commerce platform (WooCommerce/WordPress), and marketing services (e.g., Google and Meta), in compliance with applicable regulations.

Users may at any time request information on the processing of their data or exercise their rights under the legislation by writing to: info@forever-tuning.com

 

GDPR

Under Regulation (EU) 2016/679 (“GDPR”), if you reside in the European Economic Area (EEA), you have the right to:

 

  • Access your personal data;

  • Request the rectification or updating of inaccurate data;

  • Request deletion of your data;

  • Limit or object to processing;

  • Request data portability;

  • Withdraw your consent at any time, where applicable.

 

To exercise your rights, you can send a request via email to: info@forever-tuning.com

We will respond within the timeframes established by current legislation.

 

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.


If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

 

Types of Cookies Used

Our site uses the following categories of cookies:

 

1️⃣ Technical Cookies (necessary)

 

They are essential for the proper functioning of the site and cannot be disabled in our systems.

Examples:

 

  • Session cookies

  • WooCommerce Cart Cookies

  • User login cookies

  • Security cookies

 

Legal basis: performance of the contract and legitimate interest.

 

 

2️⃣ Analytical Cookies (Google Analytics)

 

We use Google Analytics to collect aggregate information on site usage (pages visited, time spent, traffic source).

These cookies are activated only with prior consent via a cookie banner.

You can consult Google's information here:

https://policies.google.com/privacy

You can disable Google Analytics:

https://tools.google.com/dlpage/gaoptout

 

 

3️⃣ Marketing and Profiling Cookies

 

We use third-party advertising tools such as:

 

  • Meta (Facebook Pixel)

  • Google Ads

 

These tools can collect information about your browsing to show you personalized ads.

You can manage your advertising preferences here:

Facebook:

https://www.facebook.com/settings?tab=ads

Google:

https://adssettings.google.com

These cookies are activated only with your consent.

 

Do not track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

The changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@forever-tuning.com or by post using the details provided below

TuningForever-Via Severino Ferrari 4D, Anzio (RM) 00042 Italia

Last updated: 23/05/2022
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the competent data protection authority.